The purpose of these conditions is to regulate the process of purchasing, contracting, and booking the products and services offered by Borda del Pi at any given time through the Website, including, among others, service bookings, experiences, menus, gift vouchers, products, or any other provision that may be marketed online.

The essential characteristics, price, availability, and, where applicable, the specific conditions of each product or service will be those displayed on the Website at the time the purchase or booking is formalized.

To make a purchase or booking, the user must select the desired product or service, provide the data requested in the corresponding form, and follow the instructions displayed during the contracting process.

Before confirming the purchase or booking, the user must carefully review the data entered, the selected product or service, the date and time, if applicable, the number of people, the final price, and any other specific applicable conditions.

The purchase or booking will not be considered formalized until the payment process has been successfully completed and Borda del Pi has sent the corresponding confirmation to the email address provided by the user.

Borda del Pi shall not be held responsible for errors entered by the user during the purchase or booking process, including incorrect contact details, wrong dates, or erroneous selections of the product or service.

The prices of the products and services will be those published on the Website at the time of purchase or booking. Borda del Pi reserves the right to modify prices at any time, without such modification affecting purchases or bookings already confirmed.

Unless expressly stated otherwise, prices will be shown in euros and will include the indirect taxes applicable in accordance with the current regulations in the Principality of Andorra.

Any additional expenses, supplements, or particular conditions that may apply will be indicated to the user before finalizing the purchase or booking process.

Payment may be made using the payment methods available on the Website at any given time. Borda del Pi may modify, expand, or limit the accepted payment methods without prior notice.

Payment operations may be managed through third-party payment platforms or gateways. In such cases, the user must follow the instructions provided by the corresponding gateway and accept, if applicable, its own terms of use.

Borda del Pi does not store the complete details of bank cards or other payment credentials of the user, without prejudice to the processing of data strictly necessary to manage the purchase, booking, billing, and subsequent customer service.

Once the purchase or booking process has been successfully completed, the user will receive a confirmation at the email address provided. This confirmation may contain the essential details of the transaction, the booking number or reference, the contracted product or service, the date and time, if applicable, and any relevant information to enjoy the service.

The user must keep the purchase or booking confirmation and present it when requested by Borda del Pi, especially in the case of bookings, gift vouchers, experiences, or services subject to availability.

If the user does not receive the confirmation within a reasonable period after completing the payment, they should contact Borda del Pi via info@bordapi.com or by telephone at +376 343 413.

All purchases and bookings are subject to availability. In the event that, due to unforeseen, technical, operational, or force majeure reasons, it is not possible to provide the service or deliver the contracted product, Borda del Pi will contact the user to propose an alternative, a change of date, or, if applicable, a refund of the amount paid.

Borda del Pi reserves the right to refuse or cancel a purchase or booking when there are signs of fraudulent use, manifest errors in price or availability, impossibility of providing the service, breach of these conditions, or any other justified cause.

The applicable change or cancellation conditions will be those indicated on the Website or in the purchase or booking confirmation for each specific product or service.

When the purchase or booking is associated with a specific date and time, the user must respect them. Failure to appear on the confirmed date and time may result in the loss of the right to enjoy the service and the amount paid, unless the specific applicable conditions indicate otherwise or Borda del Pi expressly accepts another solution.

Requests for changes or cancellations must be processed through the contact channels indicated by Borda del Pi and will be subject to availability and the specific conditions of each product or service.

When the applicable regulations recognize the user as a consumer and grant them a right of withdrawal, this right may be exercised under the terms and within the periods legally provided.

However, certain products or services may be excluded from the right of withdrawal, especially when dealing with services linked to a specific date or execution period, personalized products, perishable products, services already executed with the user’s consent, or other legally provided cases.

In case of doubt regarding the application of the right of withdrawal to a specific purchase or booking, the user may contact Borda del Pi before finalizing the contracting process.

Gift vouchers or other commercial advantages will be subject to the specific conditions indicated in each case, including, where applicable, the validity period, included services, exclusions, availability, and usage limitations.

Vouchers will not be exchangeable for cash, unless expressly stated otherwise.

Borda del Pi reserves the right to void any voucher in the event of fraudulent, irregular use, or use contrary to the applicable conditions.

The user may request the invoice corresponding to the purchase or contracted service by providing the necessary tax details. Borda del Pi may require additional information to correctly issue the invoice.

The invoice will be issued in accordance with the applicable tax regulations and may be sent in electronic format to the email address indicated by the user.

Borda del Pi will provide the contracted services with reasonably required diligence, in accordance with the nature of the product or service and the conditions indicated on the Website or in the purchase or booking confirmation.

Borda del Pi shall not be held responsible for breaches or delays due to causes attributable to the user, third parties, technical problems beyond its control, force majeure, or circumstances that prevent or hinder the normal provision of the service.

In no case shall Borda del Pi be responsible for the consequences derived from the introduction of incorrect data by the user, the improper use of the purchase or booking confirmation, or the breach of these conditions.

The personal data provided by the user during the purchase or booking process will be processed by Borda del Pi for the purpose of managing the contract, payment, service provision, billing, customer service, and, where applicable, compliance with applicable legal obligations.

The user can consult detailed information on the processing of their personal data, their corresponding rights, and how to exercise them in the Privacy Policy available on the Website.

To make any complaint, claim, or inquiry related to a purchase or booking, the user may contact Borda del Pi via the email address info@bordapi.com or the telephone number +376 343 413.

Borda del Pi will address the claims received within a reasonable period and in accordance with the applicable consumer regulations.

Likewise, consumers may resort, where appropriate, to the official mechanisms for complaints, claims, or consumer reports enabled by the competent authorities of the Principality of Andorra.

Borda del Pi reserves the right to modify these purchase conditions at any time. Modifications will not affect purchases or bookings that have already been confirmed before their publication, unless necessary due to legal requirements or justified causes.

Borda del Pi recommends that users periodically review these conditions before formalizing any purchase or booking.

These purchase conditions shall be governed by Andorran legislation.

Users submit to Andorran jurisdiction, expressly waiving any other jurisdiction that, according to Law, may correspond to them.

The above is without prejudice to the fact that, by reason of a user’s status as a consumer, another legislation and/or jurisdiction may be applicable by legal requirement.